READ CAREFULLY - REFUND ELIGIBILITY
Refund Timeline
30+ Days
15-29 Days
7-14 Days
0-6 Days
30+ Days
100%
Full Refund
Minus gateway fees (2-3%)
15-29 Days
75%
Partial Refund
25% admin fee
7-14 Days
50%
Half Refund
Venue costs deducted
0-6 Days
0%
No Refund
Final preparations
1. REFUND SCHEDULE
| Cancellation Period |
Refund Percentage |
Deductions |
Processing Time |
| More than 30 days before event |
100% |
Payment gateway fees (2-3%) |
5-7 business days |
| 15-29 days before event |
75% |
25% admin + gateway fees |
7-10 business days |
| 7-14 days before event |
50% |
50% venue + admin fees |
7-10 business days |
| Less than 7 days before event |
0% |
No refund |
N/A |
| No-show on event day |
0% |
No refund, no transfer |
N/A |
2. NO-SHOW POLICY
If you register and do not attend the tournament (no-show):
- ❌ NO REFUND under any circumstances
- ❌ Spot cannot be transferred to another person
- ❌ No prize money or compensation
- ❌ May affect future registration priority
3. DISQUALIFICATION
If disqualified for rule violations:
- ❌ NO REFUND will be issued
- ❌ May be banned from future tournaments
- ❌ No appeal for refund based on disqualification
- ⚠️ Repeated offenses lead to permanent ban
4. TOURNAMENT CANCELLATION BY ROYALCLASH
If we cancel a tournament:
- ✅ FULL REFUND of entry fee to all registered participants
- ✅ Refund processed within 7-10 business days
- ✅ Notification sent via email and SMS
- ✅ Option to transfer registration to next tournament
5. POSTPONEMENT/RESCHEDULING
If we reschedule a tournament, you have three options:
- Participate on new date: No action needed, registration automatically transferred.
- Full refund: If new date doesn't work for you.
- Transfer registration: To next tournament of your choice (within 6 months).
6. PAYMENT GATEWAY FEES
All refunds are subject to:
- Deduction of actual payment gateway charges (typically 2-3% of transaction amount).
- Processing time of 7-10 business days from approval.
- Refund to original payment method only (credit card, UPI, netbanking).
- International payments may incur additional bank charges.
7. HOW TO REQUEST A REFUND
- Email morenaesportsofficial@gmail.com with subject "REFUND REQUEST - [Tournament Name]"
- Include the following details:
- Full Name (as registered)
- Tournament Name and Date
- Order ID / Registration Number
- Reason for cancellation
- Payment method used
- Submit before deadline based on cancellation period
- You'll receive confirmation within 48 hours
- Refund processed within 7-10 business days after approval
8. SPECIAL CIRCUMSTANCES
We may consider exceptions for:
Medical Emergency
Doctor's certificate required
Family Emergency
Death in immediate family (proof needed)
Travel Restrictions
Government orders, transport strikes
Each case reviewed individually. Supporting documents required within 7 days of request.
9. REFUND CONTACT
morenaesportsofficial@gmail.com
+91 9644581051 (10 AM - 6 PM)
10. QUICK REFERENCE SUMMARY
| Situation |
Refund Eligibility |
| Cancellation 30+ days before |
✅ 100% (minus gateway fees) |
| Cancellation 15-29 days before |
✅ 75% |
| Cancellation 7-14 days before |
✅ 50% |
| Cancellation less than 7 days |
❌ No refund |
| No-show on event day |
❌ No refund |
| Disqualification |
❌ No refund |
| Tournament cancelled by us |
✅ 100% refund |
| Medical emergency (with proof) |
✅ Case by case |
IMPORTANT: Refund requests must be submitted before the deadline based on your cancellation date. Late requests are automatically rejected. All refunds are processed to the original payment method.